Lesson JR.1: Office Procedures & Basic Computer Awareness

Introduction:
Junior/Clerical exams often test candidates on office procedures and basic computer knowledge. Understanding common office tasks and computer operations is essential for Tier 1 and skill tests.

1. Office Procedures

• Filing and Documentation: Learn types of files, filing methods, and document management

• Official Correspondence: Format of letters, memos, office notes

• Office Terminology: Common abbreviations, office roles, and responsibilities

• Records Management: Maintaining registers, attendance, and inventory

2. Basic Computer Awareness

• Hardware & Software: Basics of input/output devices, operating systems

• MS Office Skills: Word, Excel, PowerPoint – basic operations

• Internet & Email: Sending/receiving emails, browsing, search techniques

• Shortcuts: Useful keyboard shortcuts for faster work

3. SSC Tips

• Focus on frequently asked office procedure questions

• Revise basic computer shortcuts and formulas regularly

• Practice document formatting and typing tasks

4. Practice Exercises

1. Identify common office file types and their uses

2. Create a sample office memo using proper format

3. Practice typing a paragraph in Word using shortcuts

4. List 10 keyboard shortcuts used in MS Word and Excel