Lesson 8.2: Communication Skills (Verbal and Written)

Communication skills are one of the most important soft skills required for any job. A computer operator or office assistant must be able to communicate clearly, confidently, and professionally — both while speaking and writing.

🗣️ 1. Verbal Communication (Speaking and Listening)

Verbal communication means how you talk and listen to others.

Key Points:

• Speak clearly and confidently.

• Use polite words like “Please,” “Thank you,” “Sorry.”

• Do not interrupt when others are speaking.

• Listen carefully before replying.

• Speak in a professional tone, not casually like with friends.

📝 2. Written Communication (Emails, Notes, Reports)

In an office, you may have to write emails, reports, letters, or messages. Writing should be clear, error-free, and formal.

Tips:

• Use simple and correct English.

• Always start emails with greetings like “Dear Sir/Madam” and end with “Regards/Thank you.”

• Avoid SMS-style short forms (e.g., u, r, gr8).

• Check grammar and spelling before sending.

💬 3. Common Phrases for Office Communication

🧠 4. Why These Skills Matter:

• Builds good relationships with team members.

• Helps avoid misunderstandings.

• Makes you appear professional and capable.

• Improves teamwork and performance.

📝 Practice Questions:

1. Write two examples of polite office communication phrases.

2. Why is it important to check spelling and grammar before sending an email?

3. What are two things to remember while speaking with coworkers?